Widerrufsrecht

Returns, refunds & exchanges

Due to the products are used for private part, we aren't able to offer returns, refunds, or exchanges for a different size.

However, if you receive your order and discover a problem such as a defect, missing item, or wrong item, please contact us ASAP with 24 hours, and we'll arrange it out for you!

To be eligible for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. 

If you paid by PayPal, when refund, you will be charged the Paypal fee 6% of the amount of order+$0.3. If by credit card, 6% of the order total will be charged as a transaction fee.

Late or missing refunds

If you have not received a refund, please check your bank account again first.

Then contact your credit card company, it may take some time to officially issue a refund.

Next, please contact your bank. Refunds usually take some processing time.

If you have completed all the steps but still have not received a refund, please contact us.

If you have any questions about this policy or need a refund, you can contact us via email contact@cellmatecage.com

Sale items

You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund. Depending on your residence, the arrival time of the exchanged products may vary.

Please use a traceable shipping service or purchase transportation insurance.

If you have any questions about this policy or need a refund, you can contact us via email contact@cellmatecage.com